Improving Quality of Life

Clinic Policies

Fragrance-Free Policy

Please note that due to allergic sensitivities, the OICC is fragrance-free.

Due to health concerns arising from exposure to scented products, the OICC is committed to providing a fragrance-free environment to all employees, students, residents, patients and visitors. Fragrances are defined as any product that produces a scent strong enough to be perceptible by others, including but not limited to cologne, after shave lotion, perfume, perfumed hand lotion, fragranced hair products, scented oils and/or similar products.


Cancellation Policy

A cancellation fee of 50% of the treatment cost is applied to all cancellations taking place within 24 hours of the scheduled appointment, excepting IV therapy appointments which may be cancelled without penalty up until 8:00 am on the treatment day.


AODA Service Policy

The OICC is committed to ensuring people with disabilities have appropriate access to health care services at the Centre, by identifying and removing barriers, and preventing the development of any new barriers. Our AODA policy  and accessibility plan outline how the OICC fulfills this commitment and what individuals can expect when accessing services at the Centre.

If you have a disability and are planning to come to the clinic for a visit with one of our case managers or clinicians, please let someone know of your disability so that we can accommodate you more effectively. Please note, that our access only allows wheelchairs that are less than 500 pounds based on the combined weight of the wheelchair and the occupant.

The OICC welcomes feedback regarding the way in which it provides services to persons with disabilities. For questions about this policy, please contact our Accessibility Coordinator.

For further related information, please see also: Accessibility for Ontarians with Disabilities Act (AODA, 2005).